Is your network VoIP ready? A good provider will complete a network assessment to help you determine this.
Do you need to extend capabilities of your current infrastructure?
Does your business have compliance standards that must be adhered to? Are the issues with call recording, records retention, customer privacy, etc.?
Is your current environment spread out? Do you currently have branch offices or remote workers?
Do you plan to or have interest in moving to a premise-based solution in the future?
Once you have decided you are ready for a new communications system and determined CaaS is the way to go, the next step is choosing the right provider. There are typically four options, each with their own considerations to think about. The first option may be a traditional telephone carrier who provides your telephone lines. You may want to consider their experience in supporting telephone systems and especially complex applications. Second are the traditional hosting companies, also known as application service providers (ASP). ASPs usually do not own the software, so there can be a lack of control. Third is the start-up CaaS/SaaS provider. As a start-up, you would want to look into their financial resources, track record, or experience which may bring an element of risk. Finally, there is the communications software company. CaaS organizations have control over the applications since they developed the software and have a great deal of experience and best practices to draw from.
In choosing any hosting company, you want to make sure they are running the latest technology; provide redundancy for the hardware and carrier; allow you to make the necessary changes for your business; and do not host multiple companies on the same server.
In making a large technology decision, it is best to research, research, research. CaaS is a Deliberately Different solution for any type of business enterprise or contact center.
Do you need to extend capabilities of your current infrastructure?
Does your business have compliance standards that must be adhered to? Are the issues with call recording, records retention, customer privacy, etc.?
Is your current environment spread out? Do you currently have branch offices or remote workers?
Do you plan to or have interest in moving to a premise-based solution in the future?
Once you have decided you are ready for a new communications system and determined CaaS is the way to go, the next step is choosing the right provider. There are typically four options, each with their own considerations to think about. The first option may be a traditional telephone carrier who provides your telephone lines. You may want to consider their experience in supporting telephone systems and especially complex applications. Second are the traditional hosting companies, also known as application service providers (ASP). ASPs usually do not own the software, so there can be a lack of control. Third is the start-up CaaS/SaaS provider. As a start-up, you would want to look into their financial resources, track record, or experience which may bring an element of risk. Finally, there is the communications software company. CaaS organizations have control over the applications since they developed the software and have a great deal of experience and best practices to draw from.
In choosing any hosting company, you want to make sure they are running the latest technology; provide redundancy for the hardware and carrier; allow you to make the necessary changes for your business; and do not host multiple companies on the same server.
In making a large technology decision, it is best to research, research, research. CaaS is a Deliberately Different solution for any type of business enterprise or contact center.
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